Customer Care Specialist with German

For our Client - leading marketing company located in Warsaw that helps facilitate cross-border trade, we are looking for Customer Care Specialist with German. We need persons that want to grow with company and take part in great journey.

What you will be responsible for?

• Onboarding customers in free trial programs
• Assess account performance, provide solutions and improvements to the customer to increase his satisfaction.
• Organizing web conferences to show trial results
• Cooperate with the Customer Support in order to address technical issues of trial clients
• Provide answers to seller questions, problems and experiences within cross border trade in general and experience during their trials

What we need from you? 

• Previous experience working in Customer Service and/or Sales (2-year minimum)
• Excellent organizational, written and oral communication skills
• Very good negotiation and problem-solving skills
• Hands-on experience with CRM software is a plus
• Good analytical skills
• Excellent/Fluent German and good level of English 
• Strong customer relationship building

What will you get? 

• Attractive remuneration
• Product on a big and international scale
• Opportunities for development
• Referral program
• Strong integration program
• Best friends of staff (free espresso and fruits)