Customer Care Specialist with Hebrew
Location: Kraków
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Care – Senior Process Associate – Hebrew
Responsibilities
- Responsible for the operational tasks of Logistic Claims processes
- Solving claims tickets accurately and efficiently to achieve the fixed service level target
- Deliver different order to cash processes KPI’s
- Cooperate with local Customer Service organizations, warehousing, distribution and transportation
- Ensure Logistic Claims processes are done in compliance with related financial controls
- Implement improvements to current processes
- Involvement in projects related to Logistic Claims area
- Ensure efficient customer service processes
Preferred qualifications
- High School Degree / logistics can be an advantage
- Advanced level of Hebrew
- Conversational level of English
- Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
- Bias for action (focus on results and use of intelligent risk taking)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Good communication skills, ability to cooperate with external and internal customers
- Problem solving and decision-making ability
- Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.)
- Customer service orientation
- Ability to work effectively under pressure
- Knowledge of MS Office
What can we offer?
- Attractive salary;
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy