Customer Care Specialist with Italian

Responsibilities:

• Responsible for the operational tasks of Logistic Claims processes 
• Solving claims tickets accurately and efficiently to achieve the fixed service level target   
• Deliver different order to cash processes KPI’s   
• Cooperate with local Customer Service organizations, warehousing, distribution, and transportation   
• Ensure Logistic Claims processes are done in compliance with related financial controls 
• Implement improvements to current processes  
• Involvement in projects related to Logistic Claims area 
• Ensure efficient customer service processes  

Qualifications:

• Very good knowledge of Italian – B2/C1,
• Very good knowledge of English - B2,
• Good MS Office (especially MS Excel) knowledge,
• Analytical thinking and ability to learn fast,
• Personal culture and ability to deal with the client properly,
• High motivation and willingness to learn,
• Previous experience in Customer Care/ Order Management.

We offer:

• Possibility of submitting a request for Private Medical services with Luxmed,
• Possibility of submitting the request for group life insurance (co-financed),
• Possibility of submitting the request for Benefit Multisport (co-financed),
• Additional holidays dependent on your tenure in the Company - up to 4 days per year,
• Biking Policy, Sodexo Lunchpass Card

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.