Customer Care Specialist with Italian

Responsibilities:

• Delivering an exceptional level of service to our customers involving several key responsibilities that include:
• Response to customer inquiries via e-mail, telephone, fax, or system,
• Order processing in relevant customer service systems which includes orders entry,
• Service administration,
• Complaint handling,
• Billing inquiries which include price quotations, price checks, and item quantity,
• General administration which includes customer files and sales contracts maintenance,
• Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.,
• Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements,
• Provides ad-hoc support to internal and external stakeholders,
• Perform other tasks requested by the manager to reach team objectives or the company’s objectives based on current needs,
• Perform all tasks in compliance with Genpact’s internal policies, and procedures,
• Successfully graduating the training plan attached to the position and the tasks.

Requirements:

• Fluent in Italian at least C1 level,
• Good knowledge of English at least B2 level,
• Understanding of the culture of the serviced country,
• Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet,
• Solution-oriented. Identifies and analyses problems to make logical fact-based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies,
• Professional, emotionally mature, and ethical, with strong interpersonal skills and the ability to work well with a broad range of personality styles and types.

We offer:

• Luxmed private medical care,
• Unum private life insurance,
• Sodexo LunchPass card, after trial period,
• Co-financing for the MultiSport card,
• Additional days of holiday leave, depending on seniority, max. 4 days,
• Employment based on an employment contract.