Our Client is a large global Business Process Outsourcing player which today supports 110+ clients in 50 languages with Contact Centre, Finance, HR and IT solutions across e.g. Banking and Financial Institutions, Travel, Healthcare, Telecom and Retail verticals. Our Client opened its Polish office in Krakow at the end of 2009. They deliver services for major clients in the travel and tourism sector that involves managing all contact with their clients throughout Europe.
Customer Care Specialist
Kraków
Nr ref.: 6473
Requirements:
- University degree (final years students will be also considered)
- Fluent English (min. B2/ C1)
- Comfortable with working in flexible afternoon and evening shifts
- Experience in Customer Service area in multinational company would be an asset
- Computer literacy (including MS Excel)
- The ability to regulate written communication
- Customer focus and proactive attitude
Responsibilities:
- Responding to customer queries/ requests via phone and perform associated activities
- Maintaining of the Service Levels for the cases processes
- Updating the application/ CRM with respect to cases or customer interactions
- Building good relationships with regular and unknown customers
- Being a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
- Assisting team members who are new to the process
We offer:
- Challenging job within a dynamically growing and prospective multinational organization
- Opportunities for further professional development
- Training package
- Medical healthcare
- Additional financial bonus for night shifts and ride home :)
