Customer Care Specialist

Requirements:

• University degree (final years students will be also considered)
• Fluent English (min. B2/ C1)
• Comfortable with working in flexible afternoon and evening shifts
• Experience in Customer Service area in multinational company would be an asset
• Computer literacy (including MS Excel)
• The ability to regulate written communication
• Customer focus and proactive attitude

Responsibilities:

• Responding to customer queries/ requests via phone and perform associated activities
• Maintaining of the Service Levels for the cases processes
• Updating the application/ CRM with respect to cases or customer interactions
• Building good relationships with regular and unknown customers
• Being a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
• Assisting team members who are new to the process

We offer:

• Challenging job within a dynamically growing and prospective multinational organization
• Opportunities for further professional development
• Training package
• Medical healthcare
• Additional financial bonus for night shifts and ride home :)