HRK SA is one of the biggest HR consulting organizations in Poland. HRK Finance focuses on middle- top level finance professionals recruitment. We provide executive solutions to international brands and leading Polish companies .
Customer Data Supervisor with fluent English (insourcing)
województwo: mazowieckie
Responsibilities:
Person on this position, will be responsible for:
- Managing team of Customer Data Administrators
- Order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
- Master Data (requesting creation or change from RDA)
- Cycle Count processing : booking updates, analysis, follow-up list creation, variances resolutions
- All incoming e-mails to dedicated mailboxes covering BO processes (expl. MMXII)
- Monitoring the activity through a regular check : open order book/allocation file/ daily reports
- Capturing and documenting in CRM tool any identified customer specificities
- Logging a dispute when applicable, monitoring resolution (through FSCM) and Resolving the issue as possible
- Issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams
- Standard returns management
- Standard Service & Repair management
- Serve as a key contact to clean-up SAP data/transaction (work close with FO)
- Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support
Requirements:
- Bachelor Education
- Fluent English
- Any other language of one/two of the concerned countries spoken and written
- Exeprience in customer service including 2-3 years of work as a team leader
- Experience in working in SSC will be an asset
- System minded: MS package/CRM/SAP/CISCO IPT/CRM and FSCM (will be an asset)
- Excellent knowledge of MDT products, processes, organization, tools quality & ethical standards – either demonstrated or ability to learn fast
- Good knowledge of UK/Ireland healthcare system (will be an asset)
- Ability to cope with stressful situations
- Good communication skills
- Ability to motivate the team
- Eager to get top quality (error management)
- Good judgment capabilities
- Proactive personality
- Solution Minded & Customer Focused
- Team player & flexible, but able to work independently
- Comfortable with strict processes
- Experience in working in multicultural environment (will be an asset)
Client offers:
- Work with the start-up project
- Attractive salary and social package
- Working in an international pharmaceutical company
- A great working atmosphere
Please, include the clause on processing the personal data as well.
We respond only to the selected applicants.
Please add the following clause: ‘I hereby’ my consent to process my personal data and enter it into your database HRK SA based in Warsaw, pl. Bankowy 2 in order to present my offer of employment, in accordance with the provisions of the Act of 29.08.1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item. 926 with amendments) Allow to messaging, I have the right to inspect contents of my data and correcting them.