Customer Experience Specialist with English

For our client, a fast-growing technology company, we are looking for a self-motivated and experienced employee who will:

• Analyze customers' needs through analytical tools and make recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.
• Examine existing customer service and CRM practices in terms of people, processes, and product; and identify priorities for change.
• Implement processes that create a seamless interaction between customer and customer service.
• Coordinates among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
• Develop the scope of the knowledge management system of customer care
• Develop self service solutions to deflect the contact rate and increase customer experience
• Translate user needs into knowledge requirements.
• Constant monitoring and analysis of the performance and impact of the company's external knowledge center.
• Drive automation of customer journeys and develop self service solutions.

Requirements:

• Experience in providing customer service support
• Strong analytical skills
• Planning and/or project leading experience
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Solid organizational skills including attention to detail and multitasking skills
• Excellent communication skills (English)

We offer:

• Working with big partners
• Product on a big and international scale
• Dynamic international team
• Opportunities for development
• Attractive remuneration
• Referral program
• Strong integration program
• Best friends of staff (free espresso and fruits)
• Relocation support