Customer Experience Specialist with Portuguese

We are looking for a driven Customer Experience Specialist to attract and interact with targeted virtual communities and networks gamers.

Responsibilities

• Daily contact with players mainly via e-mail & social media channels
• Performing excellent service to our players
• Collaborate with other departments (product teams/marketing team/game artists team) to manage reputation, identify key players and coordinate actions
• Providing translations if required
• Constantly collaborating with other team members
• Supporting Business Development Team

Skills

• Fluent Portuguese
• Good knowledge of English
• Very good customer service skills and client-focus attitude
• Strong time management skills
• Strong interpersonal skills and proactive approach
• Good knowledge of MS Office
• Knowledge of another European language will be an asset

We offer

• Variety of cooperation forms (i.e. employment contract/B2B contract)
• Work for a stable company
• Home Office with the possibility to work fully remotely after induction completed
• Creative and friendly workplace atmosphere
• Professional development opportunities thanks to numerous trainings and conferences
• Benefits package with private health care, Multisport card, fruits at work, English lessons and many more
• Additional bonus for cycling to work