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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation.
Responsibilities:
- Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.
- Collate and manipulate data to produce reports according to agreed format and timings ensuring completeness and accuracy.
- Maintain trackers for collaborative planning
- Maintain standard reporting packs for customer collaboration meetings.
- Update customer portal systems and/or internal systems.
- Deliver quality customer service by researching and responding to all internal & external partner enquiries quickly and effectively
- Deliver order amendment reporting to customers
- Handle first level escalation of customer issues, working in partnership with all internal stakeholders and 3rd parties to resolve, keeping the Customer Experience Specialist informed at all stages.
- Support order cycle completion in exceptional circumstances
- Customer Master Data maintenance to ensure right first-time order processing
Our requirements:
- Very Good English and German (min. C1)
- Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, PowerBI, SAP
- Problem solving and decision-making ability
- Ability to set priorities and to work effectively under pressure of time
- Service mindset and ability to resolve complex business problems across the organizational silos
- Strong interpersonal skills. Good at building relationships; patient and attentive, good influencing skills.
- Strong analytical skills and can handle large amounts of data; identify exceptions and key trends; can make recommendations
What we offer:
- Attractive salary;
- Stable job offers - employment contract
- Genpact supports professional trainings and great career development opportunities
- Free access to our learning platform
- Benefits such as LuxMed, Multisport, Insurance, additional vacation days, LunchPass, baking policy
