We are a fin-tech start-up that aims to build groundbreaking solutions that will change the way people access and manage their finances. With the use of Artificial Intelligence and Machine Learning we want to provide high-tech banking services available across the European markets.
Our biggest strength are our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. An experienced team that shares the knowledge on how to grow and build amazing things. Together we have created a positive, energetic and fast-paced work environment. We stay professional in getting things done but remember not to leave our passion and fun behind.
If you are experienced in providing excellent customer service and you have an ambition and motivation to cooperate with the bests in their field and to dive deep into fascinating and complex international projects, then this is a perfect opportunity for you. APPLY and join our fast-growing team to create the future of the financial industry in Europe!
As a Customer Happiness Owner you will:
- deliver risk free, customer delighting service operations in omnichannel environment
- meet quality and quantity expectations
- report timely and accurately on an individual level
- understand and use customer happiness driving techniques on daily basis
- provide high quality service
- actively preempt potential customer dissatisfaction
- get involved in a process of implementing tools to gain customers delight and happiness
You’re the right person for this position if:
- you are fluent in Dutch/French and English (Polish is a plus)
- you provide honest and open communication
- you are open-minded and able to adjust to agile environment
- you have a “can do” attitude
- you are culturally aware
- you had customer facing role (part or full time) for at least 12 months
- you worked in customer service teams, account management or direct sales
What we offer:
- Gaining experience in a fast-growing international start-up
- Working hand in hand with the Co-founders. This is a great chance to receive mentoring, especially if you wish to run your own start-up in the future
- Directly impacting the company's products and growth
- Experienced and awesome people to work with and learn from
- The excitement of working on something new and big
- Working in modern organization structure that is driven by the culture of technology enthusiasm, team spirit, respect and integrity on all levels of organization
- Attractive remuneration package (base salary and bonus) based on your experience and skills
- A safe and modern workplace with spacious kitchen/chillout area in the city center
- Private medical care (VIP package)