Relyon Recruitment is a consulting company that combines expert knowledge with experience in many business areas, whicz contributes to the success of our Partners. We offer recruitment services in the areas IT, Finance and SSC.
Customer Operations Specialist - Czech / Bulgarian Speaker
Kraków
COS/KN/052019/KRK
Relyon Recruitment is a consulting company that combines expert knowledge with experience in many business areas, with contributes to the success of our Partners. We offer recruitment services in the areas IT, Finance and SSC.
Your duties:
- Be the first point of contact for B2C Customers
- Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards
- Provide assistance to customers in self-service mediums and assist customer to complete transactions
- Record and follow up all customer contacts in customer facing systems
- Liaise between customers
- Support in the resolution of delivery queries
- Manage social media ccounts
Requirements:
- Very good Czech/ Bulgarian (at least C1) and English (min. B2)
- Excellent communication skills
- Ability to deal with multiple tasks and work in a dynamic environment
- Ability to cooperate efficiently in a team
- Good working knowledge of MS Office tools and Outlook
- Good analytical skills
We offer:
- Ability to work within various corporate areas
- International team environment – using languages during daily basis
- Numerous company events and integrations
- Foreign language classes, employee training with certification
- Private medical care, Sports Card and Life insurance
- Relocation package for candidates outside Poland (in some cases)
Why Relyon?
As your recruitment partners, we want to use our relevant experience, find the most convenient offer for you and be at every stage of your recruitment process.
As your recruitment partners, we want to use our relevant experience, find the most convenient offer for you and be at every stage of your recruitment process.
Do you want to know more?
Contact us and we will be happy to talk to you about this offer!
Contact us and we will be happy to talk to you about this offer!
office@relyon.pl
We know employers very well. Now we want to get to know you!!
