Ogłoszenie numer: 744624, from 2015-07-15
Agfa Graphics has 140 year history of hiring great people just like you. In fact, our team includes more than 4,500 employees in over 40 countries worldwide. We're a leading supplier of pre-media solutions for commercial and newspaper printing, as well as top of class in digital printing
Read more about Agfa Graphics or follow us on Goldenline.pl
Customer Operations Specialist with Dutch
Location: Warszawa
Reference No.: 4668
Job description
Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team You will be responsible for receiving, recording, and processing customer orders, enquiries and complaints. A customer operations specialist interacts with our clients using telephone, e-mail and ticket systems. You'll be exposed to a diversity of clients in an international environment and get the chances to build and maintain a client base providing them long-term customer support.
Main tasks:
- Receive, record, process and follow up customer orders or service requests
- Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
- Follow-up on supply issues; align internally and keep customers informed
- Organise/request urgent transport when needed
- Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
- Promote and support the use of our Agfa Graphics Internet Sales tool
Requirements
- Fluency in Dutch
- At least communicative command of English; knowledge of Polish not required
- Good communication skills
- The capacity to work as a true team player
- Proficiency with SAP is a plus
- Comfortable in using excel is a bonus
- First experience in customer operations is an asset
We offer
- A job in a dedicated B2B environment, interacting with European customers
- Full scope responsibility for the end-to-end processing of customer requests
- The chance to build and maintain a solid customer base providing long-term support
- An extensive (up to 6-8 weeks) induction training, including SAP proficiency
- A truly international team of colleagues in a start-up environment
- The opportunity to develop new skills
- Competitive salary and benefits (quarterly bonus, medical insurance, employee referral bonus)
- Monday to Friday office working hours (8 hour shift between 8 AM en 6 PM)
- Convenient office location to commute (Al. Jerozolimskie 195A)
