Ogłoszenie numer: 744624, from 2015-07-15
Agfa Graphics has 140 year history of hiring great people just like you. In fact, our team includes more than 4,500 employees in over 40 countries worldwide. We're a leading supplier of pre-media solutions for commercial and newspaper printing, as well as top of class in digital printing
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Customer Operations Specialist with Dutch
Location: Warszawa
Reference No.: 4668
Job description
Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team You will be responsible for receiving, recording, and processing customer orders, enquiries and complaints. A customer operations specialist interacts with our clients using telephone, e-mail and ticket systems. You'll be exposed to a diversity of clients in an international environment and get the chances to build and maintain a client base providing them long-term customer support.
Main tasks:
- Receive, record, process and follow up customer orders or service requests
- Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
- Follow-up on supply issues; align internally and keep customers informed
- Organise/request urgent transport when needed
- Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
- Promote and support the use of our Agfa Graphics Internet Sales tool
Requirements
- Fluency in Dutch
- At least communicative command of English; knowledge of Polish not required
- Good communication skills
- The capacity to work as a true team player
- Proficiency with SAP is a plus
- Comfortable in using excel is a bonus
- First experience in customer operations is an asset
We offer
- A job in a dedicated B2B environment, interacting with European customers
- Full scope responsibility for the end-to-end processing of customer requests
- The chance to build and maintain a solid customer base providing long-term support
- An extensive (up to 6-8 weeks) induction training, including SAP proficiency
- A truly international team of colleagues in a start-up environment
- The opportunity to develop new skills
- Competitive salary and benefits (quarterly bonus, medical insurance, employee referral bonus)
- Monday to Friday office working hours (8 hour shift between 8 AM en 6 PM)
- Convenient office location to commute (Al. Jerozolimskie 195A)