Customer Operations Specialist

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

EMEAServices Support Team is part of the International Business Operations department providing internal and external long term and immediate on demand support. Our mission statement is to provide high level business administration support to Services Support Manager within the EMEA region and act as customer business administration representatives for Motorola Solutions.

Providing administrative support to Customer Support Manager across the EMEA region remotely.

Scope of duties

• Supporting on daily, operational tasks and processes e.g. purchasing, orders, invoicing, repair handling, logistics and customer/supplier data management, reporting

• Follow up and driving until closure on the mentioned above

• Daily customer contact handling requests and questions and involving Customer Support Manager for business related and complex matters

• Data entry & update on Motorola internal databases

• Collate all the relevant correspondence and pricing information to compile a finished quotation for submission to the customer

• Prepare data for new contract creation and invoicing

• Administrate variations against existing contracts 

• Support from time to time projects to drive continuous improvement, support data migration, following established processes and creating new ones

• Cover for team members across region during vacation / absence

• Work very closely with other centralized teams across the region (Order Management, Contract Management, Account Receivables, Account Payables, Repair Operations, Finance…)
  
  

• Considering the high degree of customer contact and multiple company internal interfaces, communication skills are vital.
• Polish and English are a must. 
• Education required: High School
• Experience:
  • At least 3 years work experience within a multinational operating company, holding a support function with proven ability to communicate within a matrix organization putting customers in the first place. Google Suite skills, Oracle Enterprise System basic knowledge. 
  • We are looking for a team player and simplifier who is driven, committed, reliable and loves to work in a multinational, multicultural, diverse professional environment.