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Motorola Solutions Finance Operation Service Center is a department of Motorola in Kraków which gives you an opportunity to participate in a setup of the new organization. The center is a part of our global network of Finance Operation Service Centers (FOSC) which provides world class finance, accounting and purchasing services to Motorola branches in Europe, Middle East and Africa. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life. This role is dedicated to Enterprise Business Unit. Candidate hired for this position will support Enterprise Business Clients. |
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Customer Service Admin with French or German
Miejsce pracy: Kraków
Job ID: 110701
- Processing contract orders – ensuring orders meet bookable criteria, clarifying business exceptions, working with customer to resolve any disputes, system data entry, acknowledging and invoicing the orders
- Service contract renewals – quoting expiring contracts, obtaining purchase orders from customers and administering renewals
- Working with quantity and quality targets, working in very customer oriented environment, working with complex procedures and policies, ensuring that contractual data has integrity and compliance
- Level 1 support for external and internal customer enquiries related to Learning Services (initial point of contact for all questions and enquiries, support for access issues, enrollment and domain assignment.
- Own contracts & learning enquiries and drive through to resolution.
- Working in team oriented environment with focus on work efficiency and continuous process improvement.
- Excellent English and French or German
- Excellent customer service skills and team spirit
- High level of organizational skills, multitasking and stress resistance
- Must demonstrate initiative to learn
- Attention to detail
We offer:
- Competitive salary
- Additional bonus for 2nd shift work
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
- Relocation package for candidates outside Malopolska
