What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
International Paper is seeking exceptional candidates to be part of its Global Customer Service Team as
Purpose
Delivering exceptional customer service to our US based customer accounts involving the following key duties and expectations of the position
Key Accountabilities
- Being responsible for your own group of regional clientele/businesses
- A to Z order management – overseeing complete order execution from manufacturing to logistics
- Full understanding of account specifics and individual business requirements
- Responsibility for day to day business needs of ongoing businesses
- Collaboration with US based Supply Chain partners and facility liaisons
- Working closely with local and regional sales representatives in attaining quarterly goals and objectives
- Comprehension and familiarity with full product portfolio and IP offering
Requirements
- Bachelor degree and at least one year of experience in customer service area would be an asset
- Strong interpersonal and organizational skills
- Customer focus, dedication to outlined objectives
- Personal drive towards individual results and team goals
- Charisma and exceptional phone etiquette
- Capability to work in an IT driven environment (SAP knowledge will be an asset)
- Ability to process high volume of data accurately and efficiently
- Good understanding of order management processes
- Fluency in spoken and written English
- Ability to work afternoon and evening hours
We offer:
The Global Customer Service Centre operates in an open concept, fast paced, fully English speaking work environment and is proud of its young, upbeat, dedicated and multi cultural workforce. You will have an opportunity to meet with your US based clientele in person, participate in cross-departmental projects and engage your potential for self development through a variety of trainings and courses offered by IP.
All our employees may benefit from being a part of a multinational and multicultural organization. Other benefits include stable employment, a friendly and dynamic work environment, career development within global structure, high standards of work, attractive salary, participating in exciting social fund initiatives, as well as working in a modern office located in the center of Krakow.
