Capgemini is one of the world’s foremost providers of Consulting, Technology and Outsourcing services. As an employer Capgemini offers a possibility to develop in an international environment, within interdisciplinary teams of experts, who together with the clients work on business and technological solutions to support their processes. Capgemini is a global organization that employs over 125000 people worldwide in more than 44 countries. In Poland our team consists of more than 5000 people. Divisions of Capgemini ale located in Katowice, Krakow, Warsaw, Wroclaw and Opole.
Customer Service Advisor (English, French and German/Italian/Spanish language)
Place of work: Kraków
Ref. no Praca/CSA/ENG/GER/FIS/KRK
Job description
- Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
- Delivering professional and prompt service to the customers
- Keeping records of all customers’ enquiries in the reporting system
- Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
- Sending more complex enquiries to the relevant IT Support Team
Requirements
- Fluent knowledge of English and French
- Very good knowledge of one of the following languages: German/Italian/Spanish
- Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
- Basic technical support experience would be an advantage
- Professional telephone manner
- Flexible, well-motivated team player, able to work under pressure
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Intensive training package
- Opportunity of personal development in a multinational environment
- Free private medical care
- Flex benefits
- Additional life insurance
- Friendly working atmosphere
