Customer Service Agent - Russian Team

 

This is a full time position, 40hr contract and you will be working in shifts that includes evenings and week-ends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and e-mails. You will be serving our customers regarding their shopping experience online and/or in our stores through incoming telephone and e-mail contacts. This will include enquiries regarding orders, deliveries and processing payments.

• A friendly and helpful approach to our customers and colleagues.
• Being open to feedback and to communicate with your team in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• The drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve
• Russian language – native or skilled as native in speaking and writing
• English language – intermediate level in speaking and writing

• Relocation support – flight tickets & one month acomodation
• Benefits –  Lunch card for all restaurants and bars, H&M discount card for all brands, Sports and leisure discount, Group life insurance, Medical package,
• Supporting personal growth by providing various types of training sessions
• Modernly equipped workspace with resting areas, massage chairs, daily fruits, etc., located in the center of Warsaw with an easy access to public transport
• Monthly and Quarterly rewards based on performance
• Referral bonus system
• Competitive salary based on benchmark tests in Warsaw
• Work in a friendly environment where we promote diversity and equality