Customer Service Agent

Work Description

This is a full time position, 40hr contract and you will be working in shifts that includes evenings and week-ends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and e-mails.

You will be serving our customers regarding their shopping experience online and/or in our stores through incoming telephone and e-mail contacts. This will include enquiries regarding orders, deliveries and processing payments.

Who are we looking for?

Just like everyone at H&M, we believe you are social, open, comunicative and an ambitious team player full of drive and optimism.

Also you have/are:

• A friendly and helpful approach to our customers and colleagues.
• Being open to feedback and to communicate with your team and managers in a clear and straightforward way.
• The ability to multitask and handle the pressure of a busy day.
• The drive and ambition to complete your tasks in a timely and effective manner.
• A willingness to learn and improve.
• Croatian or Hungarian or Czech or Slovak or Romanian or Bulgarian or Polish languages – native or skilled as native.
• English language – intermediate level in speaking and writing.

What we can offer you:

• Competitive salary based on benchmark tests in Warsaw.
• Supporting personal growth by providing various types of training sessions.
• A lot of company benefits – H&M discount card, Group life insurance, Medical package, Sports and leisure discount.
• Modernly equipped workspace with resting areas, daily fruits, etc., located in the center of Warsaw with an easy access to public transport.
• Work in a friendly environment where we promote diversity and equality.
• Work where we support the personal growth of each employee.

Sounds interesting? Here’s your chance for a career with endless opportunities!