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Customer Service Agent
Miejsce pracy: Warszawa
For our Customer Service Center in Warsaw we are looking for a Customer Service Agent
H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout their journey. It’s all about the customer!
Are you ready for the challenge and want to become part of our team at the heart of the Customer Service of H&M? THEN WE ARE LOOKING FOR YOU!
Work Description
This is a full time position, 40hr contract and you will be working in shifts that includes evenings and week-ends. Your prime responsibility will be offering the best Customer Service for H&M on telephone calls and e-mails. You will be serving our customers regarding their shopping experience online and/or in our stores through incoming telephone and e-mail contacts. This will include enquiries regarding orders, deliveries and processing payments.
Just like everyone at H&M, we believe you are social, open, comunicative and an ambitious team player full of drive and optimism.
Also you have/are:
Also you have/are:
- A friendly and helpful approach to our customers and colleagues.
- Being open to feedback and to communicate with your team in a clear and straightforward way.
- The ability to multitask and handle the pressure of a busy day.
- The drive and ambition to complete your tasks in a timely and effective manner.
- A willingness to learn and improve
- Polish, Croatian, Bulgarian, Czeck, Slovak, Roamnian, Hungarian languages – native or skilled as native in speaking and writing
- English language – intermediate level in speaking and writing
What we can offer you:
- Relocation support – flight tickets & one month acomodation
- Benefits – Lunch card for all restaurants and bars, H&M discount card for all brands, Sports and leisure discount, Group life insurance, Medical package,
- Supporting personal growth by providing various types of training sessions
- Modernly equipped workspace with resting areas, massage chairs, daily fruits, etc., located in the center of Warsaw with an easy access to public transport
- Monthly and Quarterly rewards based on performance
- Referral bonus system
- Competitive salary based on benchmark tests in Warsaw
- Work in a friendly environment where we promote diversity and equality