Customer Service Analyst with German

Workplace: Kraków

• Global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Initiative: have ideas for improvements? We want to hear them!

• Adherence to the Dispute management process within policy, with specific reference to prompt escalation actions
• Resolve disputes within agreed timeframes, according to the quality rules
• Build and maintain positive relationship with the customers
• Engage with internal stakeholders (Sales & Account Managers) to successfully identify problem areas and bring resolution to urgent needs

• Very good English (verbal & written)
• Very good German (verbal & written)
• Intermediate MS Office skills
• Past experience in Order to Cash processes / preferably Customer Service
• Self-motivated with strong organizational & problem-solving skills

• Job contract
• The opportunity to participate in training and language courses
• An extensive benefits package (Multisport, healthcare, life insurance)
• An induction training that will allow you to smoothly transition into your new role