Customer Service and Payments Specialist with German

Requirements:

• A degree-level education
• Fluency in English and German language (verbal and written)
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Strong organisational and time management skills
• Literacy in MS Office

Responsibilities:

• Providing front line support to our clients across phone, email, web chat and social media
• Answering queries from our international client base on all of our products and platforms
• Proactively conversing with our clients about financial markets and our latest innovations
• Monitoring and proactively managing client payment systems
• Verifying client documentation to ensure that internal AML policies are met  
• Conducting audit checks and client administration tasks

You don’t need a background in finance to apply; we’re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets.

We offer:

• Private medical cover for you and your family (Medicover)
• Life insurance (Generali)
• Annual bonus and Christmas bonus 
• Flexible working hours
• Potential travel opportunities to London
• Free fresh fruit delivered daily
• Multikafeteria system ( you can choose: gym, vouchers for lunch/ shopping or cinema tickets)
• Library at the office
• Bike parking and shower
• Chill out zones (yoga classes, foosball and ping – pong table, games consoles and board games)
• No dress code!