Capita is the UK’s leading business process outsourcing company. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Kraków Business Centre was established in late 2011. Kraków centre offers the opportunity to work on a variety of processes across a range of different industries.
Currently we are looking for candidates for the position of:
Working in our Contact Centre you will be responsible for effectively servicing our customer base in Poland. The ability to multitask and to effectively manage your time, whilst delivering exceptional customer service is paramount. As a first point of contact for new and existing customers you will utilise excellent communication skills and deal with a range of customer enquiries. Working in Contact Centre is a great opportunity to gain valuable experience in Customer Service and Data Processing that may be crucial in your future career.
- meet defined individual/ team performance and quality targets to ensure delivery of key business objectives;
- be the direct point of contact over the telephone for our customers and will be expected to identify and resolve customer enquiries;
- Have opportunity to use your communication and problem solving skills to deliver excellent customer service;
- Be managing difficult customer situations and responding promptly to the needs of the customer, soliciting feedback to improve service;
- Ensure customer confidentiality of information in line with the Data Protection Act and adherence to all regulatory FSA and KNF requirements.
- You easily communicate in Polish and English;
- You are a people person with can-do attitude;
- You are flexible and like to work in changing environment;
- You are self-disciplined team player;
- You have a fierce sense of ethical standards;
- You are well organized and always meet deadlines;
- You are a problem solver;
- Working under pressure motivates you;
- You have a keen eye for details.
- Fluent Polish both spoken and written is a must;
- Computer literacy, especially proficiency in MS Office;
- Communicative English skills;
- Ability to work shifts including weekends;
- Customer Service experience will be an asset.
- Private medical healthcare and benefit packages;
- Friendly work atmosphere
- Workplace in the city centre (amazing view from windows);
- 30-minute lunch breaks included in the working hours;
- After work activities (football team, volleyball team, charity events, etc.);
- In-house English classes;
- Vast variety of trainings provided for you to develop;
- Work in an international and multicultural environment.
