We are looking for you!
Bilingual Speaking (English) Dutch, Spanish, Portuguese, French, Italian, German
Dodax, our company, provides
thousands of customers
from all over the world with
a wide portfolio of products
online. Customer satisfaction
is important to us and our
key interest is to think
global. Currently we have
offices and logistic centres
in Switzerland, Austria,
Germany, Poland, Japan and
the United States, which
handle millions of orders
annually and dispatch them
globally.'
Do you wan't to become part
of a young, dynamic company,
operating on a global level?
We are looking for talented and emphatic Customer Service
Center Associates in Warsaw, Poland, who can commit to ourcustomers and have a can do-attitude.
PRIMARY JOB RESPONSIBILITIES
- Handling queries from our customers via e-mail/ phone/ chat within fixed quality and time-bound service levels
- Successful completion of back end tasks and right attitude while aiding our customers to resolve their queries
- Composing grammatically correct, precise and polite written replies to customers
- Meeting and maintaining good performance levels, regarding quality, productivity and attendance
- Efficient communication with your manager required, when problems occur.
- Capable to work with Windows Operating Systems and Microsoft Outlook
- Familiar with multiple browsers, tab and window navigation, instant messenger tools and database structures
- Language: Fluent English with one of the following languages: Dutch/ Spanish/ Italian/ French/ Portuguese/
- German (oral and written)
- Positive, compassionate attitude and a passion for customer service
- Team spirit and willingness to learn continuously
- Communicative, courteous, competent manner
- Solution-orientated and self-motivated
- Open towards flexible working hours(shift work and working on weekends required)
WHAT WE OFFER
We offer an international, stable environment in a young, dedicated and dynamic team which is located in a modern business location in Warsaw: THE PARK premises near Chopin airport provide a professional atmosphere including a cantine, a gym and a free shuttle bus going directly to the city centre.
Furthermore, you will receive a full training and have the opportunity to take part in regular team events.