"BD is a leading medical technology company that partners with customers and stakeholders to address many of the world’s most pressing and evolving health needs. Our innovative solutions are focused on improving medication management and patient safety; supporting infection prevention practices; equipping surgical and interventional procedures; improving drug delivery; aiding anesthesiology and respiratory care; advancing cellular research and applications; enhancing the diagnosis of infectious diseases and cancers; and supporting the management of diabetes. We are more than 45,000 associates in 50 countries who strive to fulfill our purpose of “Helping all people live healthy lives” by advancing the quality, accessibility, safety and affordability of healthcare around the world. In 2015, BD welcomed CareFusion and its products into the BD family of solutions. For more information on BD, please visit www.bd.com.
If you love working in a fast-paced customer-focused role and you take pride in building strong relationships, solving problems and achieving results, this job could be a great match for you. We are looking for enthusiastic and talented female and male candidates for the role of
We are seeking a Customer Service Complaint Representative with excellent English and Dutch language skills, who as a member of Customer Service Complaint team will be responsible for smooth complaint management for BD`s customers related to provided products and services.
- receiving, registering & following customer's service related complaints
- ensuring that all complaints related tasks are logged, updated and followed up in the systems
- building a strong relationship and being in touch with customers and internal complaint management stakeholders
- collecting and analysing complaint data and cause
- looking for process improvement opportunities
- Practical knowledge on MS Office tools
- Excellent language skills of Dutch ( to communicate with customers)
- Good knowledge of English (to communicate internally)
- Experience in a Customer Facing environment is an advantage but not a must
- Good communication and problem solving skills
- Familiarity with MS Excel
- Willingness to work in detail oriented way and to seek for improvements.
- Working in an international company, first-in-class in its business area
- Opportunity for professional growth - challenging and rewarding work with a dynamic, international team
- New, modern offices in the city center developed to work and live healthy lives
- Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)
- Competitive compensation and motivation system
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)
If you are interested in job opportunity and ready to start immediately, apply now and our team will contact you soon to discuss more details!