Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.
Our website: http://kariera.sbdinc.pl/
For our Warsaw office, we’re currently looking for
Customer Service Coordinator [Online recruitment]
Miejsce pracy: Warszawa
Responsibilities:
- Monitor, control and manage business operations to meet customer expectations and company goals
- Handling on daily basis order to cash process
- Cooperation and coordination of operational activities with other departments of the company in terms of customer orders - local sales and marketing, warehouse, financial controlling, plannists, transport company
- Solving customers claims, managing disputes according to DOA procedure
- Direct shipments coordination from Far East Vendors
- Setting up daily priorities for the whole team
- Control and handling the UAT tests
- Coordinate and manage projects within the Team
- Maintaining clear and accurate operations documents/procedures for reference purposes
- Addressing to Leaders productivity and systems constrains by offering suitable solutions
- People management responsibilities (recruitment, onboarding, employee performance & development management, attendance management)
Requirements:
- Experience in people management
- Experience in working on SAP system – must have
- Very good knowledge of English language
- Problem solving oriented
- Very good organizational skills
- Excellent interpersonal skills (team spirit)
- Attention to details
- Higher education – university degree
- MS Office skills (Excel, Word, Power Point)
We offer:
- New office near Rondo Daszyńskiego, take a Virtual Walk
- Labor law contract
- Work in an international company giving a good opportunity to develop professional and foreign language skills
- Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)
- Ambitious and motivating challenges
- Remote work
