What's the role?
We're looking for an experienced candidate to take over a role of Customer Service Department Manager in Warsaw. This is no ordinary job. Our people come from different backgrounds with a shared dedication to delivering high performance, obtaining consistent results and providing outstanding premium customer service.
Who is Hilti?
If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 27,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career.
Keyfact: From a team leader perspective, you will provide leadership and team members in the Customer Service.
What does the role involve?
A key responsibility of the Customer Service Manager is to manage and develop our CS team (including 2 direct reports and 20 employees) focused on delivering customer service excellence to our clients. Being a Customer Service Manager means developing programs to scale company's operations, solve customer problems and propose continuous improvement initiatives. Additionally, you will have direct input into creating and implementing global strategy into local organization. Your role is also connected with helping steer the Multi-Channel Sales in the right direction through owning customer engagement.
What do we offer?
Show us what you're made of and we'll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're looking for.
Each employee is different, and so are the requirements they have in various stages of their lives. That's why Hilti offers flexibility in working hours an flexible working conditions in regards to hours and workplace. This enables every employee in coordination with his or her team to select a model that best suits their current life situation.
Why should you apply?
We're proud to rank in Great Places to Work as one of the world's best multinational workplaces. This is the cutting edge of corporate innovation, where the pace is fast, fun, energetic and inspiring. We provide leading-edge tools, technologies, software and services for the global construction sector. We have an excellent mix of people. Success at Hilti is down to teamwork and ability, no matter what your background is.
What you need is:
- Diploma in the field of business, economics or engineering
- Experience in Team Management
- High proficiency in English
- Effective communication at all levels with problem solving ability for internal and external customers
- Ability to develop effective business relationships with all levels of internal and external management
- High awareness of Customer Experience's meaning
- Being a natural team leader with strong Customer Centric orientation
- Strong oral, written, presentation and interpersonal skills
- Self-motivation, high energetic, outgoing character and willing to explore self –potential in different areas
