Accenture is a global management consulting, technology services and outsourcing company, with more than 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is http://www.accenture.com/.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Customer Service Desk Agent with German and Polish Language
Workplace: Warszawa
Key responsibilities:
- Ensuring telephone accessibility for the customers
- To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
- To demonstrate and use professional knowledge of the customer base and processing in a manner which is clearly understood
- To maintain and improve customer retention levels by developing professional relationship with customers
- Proactively initiate follow-up calls
- To provide timely, accurate and relevant service related information in order for them to be delighted
- Solves problems largely by precedent with referral to detailed instructions/procedures
- To ensure the continuous improvement of response time to complaints and queries
- Recommend updates to procedures and user guide to team lead
- Escalate issues and seeks advise when faced with non-standard issues
- Able to recognize and act on non-standard situations and adapt work to business goals
- Required to share knowledge and experience with others and with newcomers as well
- Audit support: Support vendor balance/audit certifications
- Improving customer satisfaction measured by the Customer Satisfaction Survey
- Very good PC skills
- Posting systems and processes, e-Invoicing
- Fluent German, Polish, English - written and spoken
- Good interpersonal skills – professional and courteous
- Ability to work under pressure, and deal with difficult vendors
- Very good communication skills, both verbal and written
- Very good problem solving skills
- Ability to work effectively in a team environment
- Relocation to Bratislava, Slovakia
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Notable discount for the language courses (incl. you and your family members)
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
