Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.
Customer Service Expert with European languages
Location: Warszawa
Scope of duties:
- Delivering an extraordinary customer experience
- Order management
- Acting as a point of contact for external & internal teams
- Supporting customers from various countries across Europe
- Reporting to direct superior & supporting ad hoc queries if needed
- Supporting in process optimization
Requirements:
- At least 2 years of professional experience in Customer Support / Order Management
- Fluent knowledge of English
- Fluent knowledge of French / Dutch / Danish is a must
- Highly developed communication skills
- Good MS Office knowledge
We offer:
- Full time employment contract
- Competetive salary
- Attractive benefits package
- Ability to work as a part of multinational structure
- Ability to cooperate with various teams of specialists
- Wide development opportunities
