Customer Service Junior Agent with German

Requirements:

• University Diploma
• Very good command of German (written and spoken)
• Very good command of English (written and spoken)
• Good knowledge of MS Office
• Experience in Customer Service will be an asset
• Strong communication skills
• Customer service orientation
• Problem solving and analytical skills

Responsibilities:

• Getting to know the buy/order support process, procedures and standards on basic level
• Determining requirements by working with German and English speaking customers
• Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information
• Resolving problems by clarifying issues -  participating in research and exploring  of answers and alternative solutions; participating in solutions implementation; escalating unresolved problems
• Fulfilling service requests - completing transactions; forwarding requests
• Maintaining customer service database by entering information on regular basis
• Deciding urgency of an inquiry by predefined criteria
• Cooperating with other team members and with 2nd Level Support in order to provide the best service
• Cooperating and maintaining professional relations with business partners, suppliers and external providers

We offer:

• Challenging work in an international environment under highest standards
• Attractive benefits and bonus system
• Friendly work environment
• Opportunity to work with people from different cultures and nations
• Language skills development opportunities
• Job stability and flexible working time