Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- University Diploma
- Very good command of German (written and spoken)
- Very good command of English (written and spoken)
- Good knowledge of MS Office
- Experience in Customer Service will be an asset
- Strong communication skills
- Customer service orientation
- Problem solving and analytical skills
Responsibilities:
The buy/order 1st Level Customer Service Junior Agent is responsible for users support with all technical and functional queries regarding the use of SAP SRM module buy/order (IT/procurement area).
The role requires answering inquiries by phone and in respective ticketing tool, resolving users’ problems, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department if not solved within first level. The role requires strong customer and problem solving orientation, verbal / phone skills and analytical skills.
- Getting to know the buy/order support process, procedures and standards on basic level
- Determining requirements by working with German and English speaking customers
- Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information
- Resolving problems by clarifying issues - participating in research and exploring of answers and alternative solutions; participating in solutions implementation; escalating unresolved problems
- Fulfilling service requests - completing transactions; forwarding requests
- Maintaining customer service database by entering information on regular basis
- Deciding urgency of an inquiry by predefined criteria
- Cooperating with other team members and with 2nd Level Support in order to provide the best service
- Cooperating and maintaining professional relations with business partners, suppliers and external providers
We offer:
- Challenging work in an international environment under highest standards
- Attractive benefits and bonus system
- Friendly work environment
- Opportunity to work with people from different cultures and nations
- Language skills development opportunities
- Job stability and flexible working time