Accenture is a global management consulting, technology services and outsourcing company, with more than 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is http://www.accenture.com/.
Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Customer Service Junior Specialist with Spanish
Workplace: Warszawa
Key responsibilities:
- Maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties
- Actively performs two-way communication
- Interpretation day-to-day business objectives and preparation/execution of operation practices/work programs
- Provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met
- Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
- Revise processes and procedures to conform with the business environment, defines best practices and designs leading to business process excellence improvements
- Customer orientation and business/industry awareness
- Fluent Spanish and English (spoken and written)
- Dutch or French nice to have
- Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook
- Analytical skills
- Strong communication skills
- Understands internal control
- Comfortable under pressure and capable of handling effectively a number of conflicting priorities
- Flexibility for change
- Working knowledge of SAP/EDI will be an advantage
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings (CIMA training /certificate for qualified employees)
- Notable discount for the language courses (incl. you and your family members)
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
- Beverages (as coffee, tea) at any time you want