Customer Service Representative - Czech & Slovak market

Customer Service Representative for Czech & Slovak Market

Place of work: Poznań

An excellent opportunity has become available to join Kennametal as a Customer Service Representative for Czech & Slovakia.

The successful candidate will be responsible for a broad variety of administrative and support related tasks that cover the order life-cycle process. We are looking for an outgoing, socially confident person with customer support experience, or previous experience in a customer facing environment.

Key responsibilities:

• Direct email and phone contact with customers
• Serving Order to Cash process through quotations, orders preparation and delivery monitoring in SAP
• Handling complaints and returns in SAP and CRM systems
• Active cooperation with sales engineers, production, logistics and finance to deliver highest customer service standards

Knowledge and experience:

• Fluent Czech or Slovak with minimum intermediate level of English
• Computer literacy, with good knowledge of Excel
• SAP knowledge will be an asset
• Previous experience in customer service is a must

What we offer:

• Competitive salary and bonus system
• Stability and solid work environment
• Attractive package of benefits (Multisport, Lunch Pass, Sodexo Flexi, Medicover, language courses)
• Opportunity to work in a small team of highly professional colleagues in multinational environment