Customer Service Representative – Russian/ Ukrainian

Requirements:

• Fluency to native level in Russian / Ukrainian
• English should be at C1 level
• Must have excellent written communications skills
• Strong communication skills with a proactive and positive approach to tasks
• Strong research and information analysis approach required with a high level of attention to detail
• Very customer service focused, able to deal with customers in a friendly and polite manner
• Stay&work permit or “Karta Polaka” or graduate form Polish university

Responsibilities:

• Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs
• Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction and attention to detail
• To successfully troubleshoot and resolve data issues through research and investigative measures
• Comfortable in making outbound calls to customers
• Have a strong desire to learn continually and grow professionally

We offer:

• Full time employment contract, great salary and bonuses, various benefits such as free medical care, life insurance, sport allowance, multi cafeteria system and other
• Unique office environment with great food, drinks and game rooms
• Positive, energetic, innovative and proactive culture