Customer Service Representative with fluent German

Responsibilities:

• Delivering a high level support service by providing timely communication and effective issue resolution
• Resolving Customers requests and queries via phone, email with accordance to agreed internal procedures and service standards
• Provide ongoing support to online advertisers for all of their queries
• Billing and payment processing if needed
• Identify, analyze, evaluate and prioritize Customers' problems and potential complaints
• Provide product insights and feedback from Customers to engineering

Requirements:

• Excellent knowledge of English - is a must
• Excellent knowledge of German - is a must
• Practical experience in order management / customer service would be an asset
• Easiness in establishing contacts with people
• Ability to deal with multiple tasks and work in a dynamic environment
• Good working knowledge of MS Office tools
• Outstanding communication, interpersonal and problem solving skills
• Ability to work on own initiative as well as enjoying being part of a team

We offer:

• Friendly working atmosphere within international organization
• Opportunity for further professional development in the organization's structure
• Competitive salary and bonus scheme based on individual performance
• Attractive benefits package
• Opportunity to take part in various internal trainings