Customer Service Representative with German – Contact Center
(temporary)
Miejsce pracy: Cracow
We believe in your potential. Here you can work with truly exceptional people, gain experience within an international environment, develop your skills, try new things, and contribute to various projects outside of your regular responsibilities. You can participate in many integration events or gain knowledge via our Internal Training Program, Language Training, Amway University and get certified.
In 2019 we were awarded as Best Work Place in Poland by Great Place to Work®.
What you’ll do:
- Manage customers’ business needs over the phone
- Process customers’ requests and updating data in the computer systems
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
- Help with the implementation of our Sales and Marketing Plan
- Generate innovative ideas and solutions that will improve customers satisfaction
- Contribute to projects in various departments outside of regular responsibilities
- Assist other team members to leverage and develop their capabilities
What you’ll need:
- Enthusiastic, communicative approach and willingness to support our customers
- Excellent knowledge of German and English
- Knowledge of additional European language would be a huge plus
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
- First working experience would be an asset for us
What can you expect from us?
- 1-year contract (with a strong possibility of extension)
- Online recruitment process
- International and multilingual team environment
- Relocation package for candidates outside Poland
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Language courses co-financed by us
- Employee discount for high-quality Amway products
- Various portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certifications
- Possibility of growth inside of the organization
- Company events and office initiatives
- A family atmosphere with no formal dress-code
- Home-like office in the heart of Krakow (High 5ive, Pawia street)