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G-Force Recruitment delivers specialized recruitment services in the area of permanent recruitment and outsourcing in the form of body leasing and time & material. We support our Clients in recruitment and selection processes of the best specialists on both Polish and foreign markets. |
G-Force is a leading provider of permanent recruitment and outsourcing services.
Our Clients are global companies from the following sectors: IT & telecommunications, finance & banking, media, business process outsourcing. We are looking for Candidates interested in career development, working in specialist and manager positions located on the Polish market and abroad.
At the moment for our prestigious international Client for its Warsaw office we are looking for:
Customer Service Representative with German/Italian/French
Location: Warszawa |
Nr Ref.: CS/WAW/15 |
Responsibilities:
- Pull Open Order Reports, review and execute delivery orders accurately and on time
- Provide end to end Query management, order entry and transactional activities and serve as the interface between Customers with regard to operations communications
- Utilize agreed upon query management system to track all customer queries and transactional activities
- Provides proactive information to Customers
- Manages Customer queries over the phone, by fax and by e-mail. Where possible Customer Service Representative will resolve issue over phone with client
- Where necessary, escalate queries for resolution to the client
- Ability to collaborate across many different groups and communicate with multiple key stakeholders of all levels
- Shall produce standard and ad hoc reports as required
- Troubleshoot, diagnose and solve issues that arise, and escalate if necessary
Requirements:
- Precious customer service experience
- BA/BS degree in Business or Engineering or 4 years of relevant experience may substitute for degree
- Knowledge of French, German or Italian on at least C1 level
- Very good knowledge of English
- Strong communication/organizational skills
- Self-motivation
- Experience with SAP or comparable ERP system preferred
Our Client offers:
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Benefit sport club cards, life insurance