Customer Service Representative with German

Duties / Responsibilities:

• Acting as the first point of contact for international internal and external Customers
• Delivering a high level support service providing timely communication and effective issue resolution
• Resolving Customers requests and queries via phone, email with accordance to agreed internal procedures and service standards
• Identify, analyze, evaluate and prioritize Customers' problems and potential complaints
• Maintaining and updating internal database as new information is gathered

Requirements:

• Good knowledge of English
• Very good knowledge German (B2 or C1)
• Practical experience in order management / customer service would be an asset
• Easiness in establishing contacts with people
• Ability to deal with multiple tasks and work in a dynamic environment
• Good working knowledge of MS Office tools
• Outstanding communication and interpersonal skills
• Ability to work on own initiative as well as enjoying being part of a team

We offer:

• Friendly working atmosphere within international organization
• Opportunity for further professional development in the organization's structure
• Competitive salary and bonus scheme based on individual performance
• Attractive benefits package