Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As Customer Service Representative, you will assist our customers to solve issues concerning our online advertising products and answering all their product related questions.
- Optimize campaigns and pitch features for customers
- Manage account activation and optimization, campaign, budget, troubleshooting and keywords queries
- Manage complaints, fraud, and account hijacking queries
- Processing of billing and payment
- Fluent English and Italian, great communication skills
- Previous B2B experience would be an asset
- Ability to understand current clients’ processes and needs and resolve quickly their queries
- Ability to work in a dynamic environment and offer support on different communication channels
- Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
- Using foreign language and new technology solutions daily, cooperating with various Clients
- CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
- Full work comfort – private medical care, life insurance, access to MyBenefit platform
