Kannaway is a company of firsts. We are a leading online retail company that has pioneered hemp-based wellness, body-care and lifestyle products. Kannaway was founded in 2014 and is headquartered in San Diego, California. The European branch opened late 2017 and is experiencing fast growth. We serve customers all across Europe from a service centre in Warsaw and are currently strengthening our team.
Our mission is to create the best customer service in the industry. Period. We are looking for a Customer Service Representative with great energy to participate fully in supporting us to achieve our 2020 goals and strategy. The candidate we seek is not afraid to jump in and hit the ground running, is an excellent communicator and understands the importance of delivering excellence in customer service within a multi-cultural and multi-language environment.
- A full-time employment contract
- Competitive salary 3500-5500 zł net with bonus opportunity
- Long-term career perspective
- Opportunity to work in a multinational, stimulating and challenging work environment
- Friendly, open and supportive company culture
- Comfortable work space including - new laptop, 2 additional screens and accessories
- Team retreats and dinners
- Other benefits include: private healthcare, Multisport, free products monthly, fresh fruits, pizza Fridays every month, parking space, opportunity to travel
- Handling queries from customers and/or representatives by email and telephone
- Preparing simple customer-activity reports
- Translating short materials for our support page, newsletters and other customer-facing communication
- Attending training, and staying informed about the new procedures, products and services to ensure the quality of service when dealing with customers
- Occasionally: travelling with other employees to help organize company international and country events
- Fluency in Slovak/Czech (min. B2+/C1)
- Fluency in English both spoken and written
- Knowledge of the Polish language will be an asset
- Customer service oriented with strong focus on customer satisfaction
- Professional telephone & email etiquette
- Being able to learn and implement quickly
- Ability to manage several tasks and projects at once
- Self-motivated with willingness to learn new skills
- At least 1 year of professional experience (preferably in customer support and/or online sales)
- Knowledge of network marketing and hemp industry is a plus
