Customer Service Representative with Swedish

Are you passionate about delivering world-class customer service?
Do you want to be ambassador for a globally recognized high quality brand?

Global shoe- and accessories brand Ecco is establishing a new customer service center in Warsaw to assist its European online customers.  Ecco has high ambitions for future growth within e-commerce, and we need your help. We are looking to recruit experienced customer service representatives with great communication skills, who have a positive mindset and are/ will be passionate about Ecco’s products.
You will represent ECCO to the outside world, and must build the company’s image together with your team, by providing unique customer experiences.

• Assisting customers with their inquiries regarding Ecco products, orders, payments, returns, claims and shipment
• Educating and updating yourself with deep knowledge about the company and products
• Taking part in training in customer service processes and best practices

• Good interpersonal skills and ability to work as a team
• Excellent communication skills both written and spoken
• Strong customer driven focus
• Experience with customer service (phone, email, chat etc.) is an advantage

Experience in using ERP and CRM – within Microsoft AX and Dynamics CRM is an advantage.

• English, at least fluent is required
• Native or at least fluent in Swedish

• The chance to grow your career in an international company with a globally recognized brand
• A motivated environment created by passionate colleagues and owners
• Attractive offices in Warsaw
• Salary package: Competitive, based on capabilities

Start time: As soon as possible

Contract: Full time