Customer Service Representative with Vietnamese

Kannaway Europe Sp. z o.o.

Warszawa - Bemowo

24 dni temu

Who we are


Kannaway is a company of firsts. We are a leading online retail company that has pioneered hemp-based wellness, body-care and lifestyle products. Kannaway was founded in 2014 and is headquartered in San Diego, California. The European branch opened late 2017 and is experiencing fast growth. We serve customers all across Europe from a service centre in Warsaw and are currently strengthening our team. 

Customer Service Representative with Vietnamese
Workplace: Warszawa - Bemowo


Your opportunity with us


Our mission is to create the best customer service in the industry. We are looking for a Customer Service Representative with high energy to participate fully in supporting us to achieve our 2020 goals and strategy. The candidate we seek is not afraid to jump in and hit the ground running, is an excellent communicator, and understands the importance of delivering excellence in customer service within a multi-cultural and multi-language environment.


We offer:
  • A full-time employment contract
  • Competitive salary 3500-5000 zł net with bonus opportunity
  • Long-term career perspective
  • Opportunity to work in a multinational, stimulating and challenging work environment
  • Friendly, open and supportive company culture
  • Comfortable workspace including - a new laptop, two additional screens, and accessories
  • Team retreats and dinners
  • Other benefits include: private healthcare, Multisport, free products monthly, fresh fruits, pizza Fridays every month, parking space, opportunity to travel


Are you who we are looking for?
  • Handling queries from customers and/or representatives by email and telephone
  • Preparing simple customer-activity reports
  • Translating short materials for our support page, newsletters, and other customer-facing communication
  • Attending training and staying informed about the new procedures, products, and services to ensure the quality of service when dealing with customers
  • Occasionally: traveling with other employees to help organize company international and country events


  • Fluency in Vietnamese (min. B2+/C1)
  • Fluency in English spoken and written
  • Customer service oriented with a strong focus on customer satisfaction
  • Professional telephone & email etiquette
  • Being able to learn and implement quickly
  • Ability to manage several tasks and projects at once
  • Self-motivated with a willingness to learn new skills
  • At least one year of professional experience (preferably in customer support and/or online sales)
  • Knowledge of network marketing and hemp industry is a plus


I hereby agree for processing my personal data provided in my CV, which I provide voluntarily, and which go beyond the scope of personal data that an employer may request from a candidate under the provisions of the Labor law, by Kannaway Europe Sp. z o.o., seated in Blizne Łaszczyńskiego 05-082, Przemysłowa 6, for the purpose of this recruitment process.
Specjalista ds. Telefonicznej Obsługi Klienta to osoba odpowiedzialna za telefoniczną obsługę klientów biznesowych/indywidualnych w wybranej dziedzinie, np.: księgowości, usługach it, prawie, finansach, reklamie. Do zadań pracownika na tym stanowisku należy: obsługa rozmów przychodzących, tj. informowanie klientów o usługach/produkcie, diagnozowanie i rozwiązywanie problemów, informowanie użytkowników ...
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