Customer Service Representative

• Assisting customers with their inquiries regarding Ecco products, orders, payments, returns, claims and shipment
• Educating and updating yourself with deep knowledge about the company and products
• Taking part in training in customer service processes and best practices

• Good interpersonal skills and ability to work as a team
• Excellent communication skills both written and spoken
• Strong customer driven focus
• Experience with customer service (phone, email, chat etc.) is an advantage

Experience in using ERP and CRM – within Microsoft AX and Dynamics CRM is an advantage.

• English, at least fluent is required
• Native or at least fluent in Swedish

We offer:

• The chance to grow your career in an international company with a globally recognized brand
• A motivated environment created by passionate colleagues and owners
• Attractive offices in Warsaw
• Salary package: Competitive, based on capabilities

Start time: As soon as possible

Contract: Full or part time