Customer Service Representative

Customer Service Representative will report to the Customer Service Team Leader and will be responsible for daily communication with customers via phone and e‐mail.

• Daily communication with customers via phone and e‐mail, positive phone presence is essential
• Entering customer orders and information into the system and monitoring the execution of orders
• Cooperation with Finance A/R, Logistic and Trade departments
• Dealing with customer complains
• Cooperation and coordination shipments to Baltic states
• Administrative tasks and monthly/Quarterly reporting

• University degree
• Customer oriented attitude
• A high standard of communications and problem solving skills
• Organization skills, proactive attitude, stress resistance, effective learning skills
• Ability to teamwork
• Very good knowledge of English language
• Computer skills (Microsoft Office)
• Creativity, high level of motivation, ethical approach in achieving business goals
• Knowledge of the optical industry will be an advantage

• Interesting work in a quickly developing business area
• Introduction training
• Work in a positive atmosphere with a highly motivated, energized team with a good track level of success in business
• Possibility for further development