Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Customer Service Representative
Workplace: Kraków
Nr Ref.: 00316189
Job Description:
Overall purpose of job:
- Provides operational activities in customer service using common sense and experience, being led by given guidelines and procedures
- Provides customer service to specific client countries based on agreed scope of project
Key responsibilities:
- Entering required data into the system based on processes, guidelines and procedures
- Communication with client point of contacts based on processes, guidelines and procedures
- Communication with 3rd party clients related to customer service processes
- Preparation of regular and ad hoc documents & report based on requirement of supervisor
- Report any exceptions, errors or issues immediately to supervisor
- Performs other activities requested ad hoc by supervisor
- Manages achievement of given SLA and KPI's
- Interpretation day-to-day business objectives and preparation/execution of operation practices/work programs
- Accounts for high level external/internal client's satisfaction
- Maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities
- Maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties
- Actively performs two-way communication
- Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
- Provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met
- Maintains a solid control environment based on accepted internal control standards
- Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
- Revise processes and procedures to conform with the business environment, Defines best practices and designs leading to business process excellence improvements
- Customer orientation and business/industry awareness
- Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
- Comfortable under pressure and capable of handling effectively a number of conflicting priorities
- Flexibility for change and in time
- Understanding specific areas & working knowledge of MS systems (SAP, MSOPs, MSE)
- Fluent English
- Fluent Russian or Ukrainian
- Location: Cracow
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
www.facebook.com/AccentureOperationsPoland
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
www.facebook.com/AccentureOperationsPoland
