Customer Service Specialist French Speaker

Transition phase:

• Creation of GPM process documentation
• Conduct successful knowledge transfer
• Establish very good relationship with the client
• Transition duration: 3-4 weeks
• Transition locations: UK, Belgium

Delivery phase:

• Query resolution (AP)
• Daily contact with vendors and the client via e-mail/phone
• Recording all queries and incidents related to the service in the query management system
• Analyzing the root causes of the problems
• Performing excellent service to the client
• Maintaining good relationship and collaborating with other departments and centres in order to resolve the issues effectively
• Constantly collaborating with other team members

• Fluent French
• Good knowledge of English
• Understanding and experience in AP
• Very good customer service skills and client-focus attitude
• Ability to analyze end to end processes
• Strong time management skills and ability to work under pressure
• GPM alignment understanding will be an asset
• Experience in writing procedures
• Flexibility, with an ability to adapt to changing schedule of tasks
• Strong interpersonal skills and proactive approach
• Good knowledge of MS Office
• SAP knowledge
• Readiness to travel

• Interesting and stable job in international team
• Competitive salary with attractive benefit package
  • Free private medical care
  • Flex benefits
  • Additional life insurance
• Intensive training package
• Opportunity of personal development in a multinational environment
• Friendly working atmosphere