Our approach is to observe and listen to people our customers, consumers and stakeholders- to ensure that what we do every day addresses their real needs and aspirations in life. Together with architects, lighting designers, city planners, public authorities, and even with consumers in their homes, Philips Lighting seeks to simply enhance people's lives with light.
Your challenge:
As Customer Service Specialist in B2B sales area you will be part of Customer Service Operations organization and will contribute to a high developed external customer satisfaction and operational service.
Your team:
You will be part of the Supply Chain Organization in CEE, dedicated to Poland and Baltics geography and will be based in Warsaw office. The Team constitutes of 14 Specialists servicing Customers from all market ends on wide portfolio of both Consumer and Professional Lighting Solutions
You work intensively with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets.
Your responsibilities:
- Deliver superior service to various Customers from different market ends (Consumer, Trade and Professional) via close cooperation with various stakeholders within Company (Sales, Pricing, Marketing, Planning, Warehouse, Transportation)
- Quality order handling via SAP based applications
- Monitor customer service level and implement action plans to mitigate risks and eliminate issues
- Initiate commercial invoicing confirming accuracy of the information on invoices in order to limit later queries (quantity, price, discounts)
- Complaints handling
We are looking for:
- Bachelor or Master degree
- Work experience in Customer Service (order processing in FMCG / B2B area)
- Very good command of English (both spoken and written)
- Very good knowledge of MS Office
- SAP knowledge would be an asset
- Analytical and problem solving skills
- Follow-up attitude, can-do attitude
- Excellent communication skills
- A team-playing attitude
We offer:
- Yearly bonus based on performance achieved
- Private medical care with option to extend it to family members
- BenefitSystem cards
- Discount for Philips’ products
- Wide training and development opportunities