Customer Service Specialist - Process Executive with German, Italian or French

If you speak fluently in German, French, Italian or Danish language plus your solid English, have excellent verbal communication skills and professional business manner you could be the candidate we are currently looking for on behalf of our international Client in Lodz.

Job description:

• Action queries from internal and external customers regarding supplier invoices and payment status including:

• Analyzing and researching invoices in SAP system

• Logging cause and resultant actions

• Monitor open queries for resolution

• Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices.

• Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions.

• Identify areas for improvement to processes and procedures

We are looking for candidates who have effective time management skills and ability to flourish in a fast-paced changing environment. To be successful in this kind of job you need to be a team player, skilled in talking about products and service with customers and experienced on navigating and utilizing customer service systems. You should also have ability to write clear and concise customer notes when needed. Customer service experience is a must (preferably in corporate area). Procurement background would be an advantage. SAP knowledge would be an asset.

What our Client offers:

• Unique opportunity to take part in international projects and gain experience with various businesses

• Salary adequate to your competencies

• External and internal training programme