For our client, a leader in their industry, for a new project we are looking for Candidates for the position of:
Customer Service Specialist / Senior Customer Service Specialist with French (back office)
lokalizacja: Warszawa
Key responsibilities:
- Master Data (requesting creation or change from RDA),
- Order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample & demo orders,
- Cycle Count processing : booking updates, analysis, follow-up list creation, variances resolutions,
- All incoming e-mails to dedicated mailboxes covering BO processes (expl. MMXII),
- Monitoring the activity through a regular check : open order book/allocation file/ daily reports,
- Capturing and documenting in CRM tool any identified customer specificities,
- Logging a dispute when applicable, monitoring resolution (through FSCM) and resolving the issue as possible,
- Issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams,
- Standard returns management,
- Standard Service & Repair management,
- Serve as a key contact to clean-up SAP data/transaction (work close with FO),
- Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support.
Requirements:
- Professional experience in customer service, order processing, order-to-cash, gained in an international environment (will be an asset),
- Good level of Italian (must have),
- Good level of English (must have),
- SAP literacy (will be an asset),
- Ability to cope with stressful situations,
- Good communication skills (telephone & e- mail),
- Eager to get top quality of customer service,
- Solution minded & customer focused,
- Comfortable with strict processes.
The Client offers:
- Work with a start-up project in a healthcare industry,
- Attractive salary and social package,
- A great working atmosphere.
Please, include the clause on processing the personal data as well.
We respond only to the selected applicants.
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