Customer Service Specialist / Senior Customer Service Specialist with Italian (back office)

For our client, a leader in their industry, for a new project we are looking for Candidates for the position of:

Customer Service Specialist / Senior Customer Service Specialist with Italian (back office)
województwo: mazowieckie

Key responsibilities:

• Master Data (requesting creation or change from RDA);
• Order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample & demo orders;
• Cycle Count processing : booking updates, analysis, follow-up list creation, variances resolutions;
• All incoming e-mails to dedicated mailboxes covering BO processes (expl. MMXII);
• Monitoring the activity through a regular check : open order book/allocation file/ daily reports; 
• Capturing and documenting in CRM tool any identified customer specificities; 
• Logging a dispute when applicable, monitoring resolution (through FSCM) and resolving the issue as possible;
• Issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams;
• Standard returns management; 
• Standard Service & Repair management;
• Serve as a key contact to clean-up SAP data/transaction (work close with FO);
• Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support;

Requirements:

• Professional experience in customer service, order processing, order-to-cash, gained in an international environment (will be an asset);
• Advanced level of Italian (must have);
• Good level of English (must have);
• SAP literacy (will be an asset); 
• Ability to cope with stressful situations; 
• Good communication skills (telephone & e- mail); 
• Eager to get top quality of customer service; 
• Solution minded & customer focused; 
• Comfortable with strict processes. 

Please, include the clause on processing the personal data as well.

We respond only to the selected applicants.

Please add the following clause: ‘I hereby’ my consent to process my personal data and enter it into your database HRK SA based in Warsaw, pl. Bank 2 in order to present my offer of employment, in accordance with the provisions of the Act of 29.08.1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item. 926 with  amendments) Allow to messaging,  I have the right to inspect contents of my data and correcting them.