Customer Service Specialist - Spanish and French Speaker

Requirements:

Must have:

• Fluent in French and Spanish
• A people person, happy to talk to customers and win them over
• Degree-level education
• Computer literate
• Customer focused, flexible and able to think outside of the box
• Excellent written and telephone manner

Nice to have:

• Experience of working across countries
• 1-2 years work experience in a customer facing role
• Copyediting skills

Responsibilities:

With the business growing it is imperative that we get the right people into the business to help us drive forward. We will want you to do the following (and probably some other things on top of that too!):

• Provide excellent customer service via phone and email
• Troubleshoot and work with the Operations team to resolve customer issues
• Convert new customers coming in via inbound calls, emails and social media channels
• Proactively represent company online & on social media
• Work towards improving our digital products and our portfolio of partner companies

We offer:

• Working in one of the hottest FinTech Startups in Europe
• Competitive salary and discretionary bonus.
• Your Birthday off!
• Work from home on a Friday
• Private Medical Healthcare
• Multisport card
• Use of MacBook Air/ Pro
• Weekly team lunch
• Office snacks and lots of coffee!
• To work in a truly special team – we believe in what we do!